Privacy Policy

Data Controller

The data controller is Ricordo 4 Zampe. For any questions regarding privacy or the processing of your personal data, you can write to us at info@ricordo4zampe.com.

Data we collect

When you visit or purchase from our store, we collect two types of information:

• Device data: IP address, browser type, time zone, installed cookies, pages visited, products searched for or viewed.
• Order data: name, billing and shipping address, payment information (in masked form, not the full card number), email, phone number.

Our store is not intended for users under 16 years of age: we do not knowingly collect data from minors.

How we use your data

We use Order Data to: process payment, arrange shipping, provide confirmations and invoices, communicate with you regarding your order, assess potential fraud risks, and, if you have consented, send you information about products and offers.

We use Device Data to: identify fraud risks, improve and optimize the store, and assess the effectiveness of our marketing activities.

Processing is based on the performance of the purchase contract, your consent (for marketing communications), or our legitimate interest in ensuring the security and functioning of the service.

Sharing data with third parties

To manage the store, we rely on some external providers who process data on our behalf: Shopify (e-commerce and hosting platform), Judge.me (collection and publication of product reviews), the order tracking service, payment providers enabled in the store, and shipping carriers. Some of these providers may be based outside the European Economic Area: in such cases, data transfer takes place in compliance with the guarantees provided by the GDPR, such as Standard Contractual Clauses.

Behavioral advertising

If we activate advertising campaigns on platforms such as Meta (Facebook/Instagram) or Google, these may use Device Data to show you relevant ads. You can opt out of behavioral advertising through the settings of Meta, Google, or by visiting the Digital Advertising Alliance website.

Cookie Policy

Our store uses technical cookies, necessary for the site to function (e.g., cart, login), analytical cookies, which help us understand how the store is used, and profiling cookies, used to show you personalized advertising. The latter are activated only with your consent, which you can manage at any time via the site's cookie banner.

Data retention

We retain Order Data for the time required by Italian tax law (generally 10 years). Data collected for marketing purposes is retained until you revoke your consent.

Your rights (GDPR)

As a resident of the European Economic Area, you have the right to:

• Access the data we have about you
• Request its rectification if inaccurate
• Request its deletion
• Object to or limit its processing
• Request its portability
• Revoke consent at any time
• File a complaint with the Data Protection Authority

To exercise any of these rights, write to us: we will respond within 30 days.

Data security

Your data is protected using SSL encryption protocols. The Shopify platform, on which our store is based, is Level 1 PCI DSS certified for the secure management of payment data.

Changes to the Privacy Policy

We reserve the right to update this page to reflect changes in our practices or for legal, operational, or regulatory reasons. We invite you to check it periodically.